Contact: +1 9157103118 - sales@yourmarketingsupply.com

Terms And Conditions

Your Marketing Supply LLC — Terms & Conditions

Version Date: May 19, 2026

1) Definitions

“Company,” “YMS,” “we,” “our,” or “us” means Your Marketing Supply LLC.

“Client,” “Customer,” or “you” means the purchaser of Products and/or services.

“Products” means all products sold by YMS, including but not limited to custom tents, canopies, printed materials, display hardware, accessories, promotional products, graphics, and related items.

“Order” means any purchase, invoice, deposit, quote acceptance, proof approval, or transaction submitted to YMS.

“Proof” means any mockup, rendering, design proof, specification sheet, digital preview, or artwork approval provided by YMS.

“Business Days” means Monday through Friday excluding federal holidays.

2) Custom Product Terms & Final Sale Policy

2.1 Custom Nature of Products

All Products sold by YMS are custom-made, personalized, printed-to-order, or specially manufactured according to Client specifications, branding, artwork, dimensions, or requests.

Because Products are custom in nature, all Orders are considered special-order transactions and are not eligible for resale.

2.2 Non-Refundable Design & Production Deposit

The initial 50% payment required to begin an Order is earned immediately upon receipt and constitutes compensation for:

  • graphic design services,

  • artwork preparation,

  • proof generation,

  • production scheduling,

  • sourcing,

  • administrative labor,

  • vendor coordination,

  • consultation time,

  • and allocation of production capacity.

This deposit is strictly non-refundable once any work has commenced, regardless of whether physical manufacturing has started.

Client acknowledges that YMS immediately commits labor, scheduling, supplier coordination, and production resources once an Order is initiated.

2.3 Final Sale Policy

ALL SALES ARE FINAL.

Due to the customized nature of the Products:

  • no cancellations,

  • no refunds,

  • no returns,

  • no exchanges,

  • and no chargebacks

are permitted once work has begun, except where expressly required by applicable law.

Client acknowledges that custom products cannot be restocked or resold.

2.4 Full Payment Responsibility

Once an Order has been initiated and YMS begins work, Client remains fully responsible for the entire balance of the Order, even if:

  • Client changes their mind,

  • no longer needs the Product,

  • experiences business delays,

  • experiences event cancellation,

  • fails to respond,

  • or later decides not to proceed.

Failure to complete payment does not cancel the Order or eliminate Client’s financial responsibility for work performed, production scheduling, materials allocated, or completed Products.

YMS reserves the right to:

  • suspend production,

  • withhold shipment,

  • retain completed Products,

  • pursue collections,

  • recover damages,

  • recover attorney fees,

  • and use third-party collection agencies where permitted by law.

2.5 Proof Approval & Production Authorization

Approval of any Proof, mockup, rendering, invoice, or production confirmation constitutes full authorization to manufacture the Product exactly as approved.

Once approval is provided:

  • production may begin immediately,

  • modifications may not be possible,

  • timelines may reset,

  • and additional charges may apply.

Client assumes full responsibility for reviewing and approving:

  • spelling,

  • grammar,

  • dimensions,

  • colors,

  • placements,

  • logos,

  • quantities,

  • and all specifications.

2.6 Design Ownership & Source Files

Unless expressly agreed otherwise in writing:

  • editable artwork,

  • layered production files,

  • vector files,

  • templates,

  • source files,

  • print layouts,

  • and internal production assets

remain exclusive property of YMS.

Purchase of Products does not transfer ownership of internal production or editable design files.

3) Pricing, Payments & Chargebacks

3.1 Pricing

Quotes are valid for seven (7) days unless otherwise stated in writing.

Pricing may exclude shipping, taxes, duties, customs fees, or expedited services unless specifically itemized.

YMS reserves the right to correct clerical or pricing errors.

3.2 Payment Terms

Unless otherwise agreed in writing:

  • 50% payment is required before work begins.

  • Remaining balance must be paid in full before shipment or delivery.

Late balances may incur service charges of 1.5% per month or the maximum permitted by law.

3.3 Chargeback & Payment Dispute Policy

Client agrees to contact YMS in good faith to attempt resolution before initiating any payment dispute or chargeback.

Client acknowledges that YMS may provide the following as evidence in response to disputes:

  • invoices,

  • proofs,

  • approvals,

  • screenshots,

  • communication logs,

  • production records,

  • tracking numbers,

  • delivery confirmations,

  • signed receipts,

  • customer acknowledgments,

  • and photographs of completed Products.

Fraudulent, abusive, or bad-faith chargebacks may result in:

  • collections activity,

  • legal action,

  • recovery of processor fees,

  • attorney fees,

  • and court costs.

4) Artwork, Proofing & Client Responsibilities

4.1 Client-Supplied Content

Client represents that all submitted artwork, logos, trademarks, and content are owned by Client or properly licensed.

Client agrees to indemnify and hold harmless YMS from any claims related to intellectual property infringement arising from Client-provided materials.

4.2 Proof Review Responsibility

Client is solely responsible for reviewing all Proofs before approval.

Approval constitutes acceptance of all details including:

  • spelling,

  • dimensions,

  • colors,

  • placements,

  • layouts,

  • quantities,

  • and specifications.

YMS is not responsible for errors approved by Client.

4.3 Deemed Approval / No Response

If Client fails to respond to a Proof within seventy-two (72) hours, YMS may:

  • place the Order on hold, or

  • deem the Proof approved and proceed with production,

at YMS’s sole discretion.

YMS shall not be liable for delays caused by lack of Client response.

5) Production Timelines, Shipping & Delays

5.1 Estimated Lead Times

All production and shipping timelines are estimates only and are not guaranteed.

Lead times begin only after:

  • payment clears,

  • final approval is received,

  • and all required files/information are submitted.

5.2 Event Dates & Time-Sensitive Use

Client acknowledges that Products may be intended for:

  • trade shows,

  • festivals,

  • grand openings,

  • marketing activations,

  • sporting events,

  • or other time-sensitive uses.

Unless expressly guaranteed in writing by YMS, all delivery dates are estimates only and are not guaranteed.

Carrier delays, customs delays, weather, supplier interruptions, force majeure events, or production issues outside YMS control do not constitute grounds for:

  • cancellation,

  • refund,

  • refusal of delivery,

  • or payment dispute.

Client assumes all risks associated with event scheduling.

5.3 Third-Party Production & Supply Chain

YMS may coordinate production through third-party manufacturing partners and suppliers.

YMS is not responsible for delays caused by:

  • suppliers,

  • shipping carriers,

  • customs,

  • port congestion,

  • material shortages,

  • labor shortages,

  • utility failures,

  • or other events outside reasonable control.

5.4 Shipping & Risk of Loss

Unless otherwise agreed in writing:

  • domestic shipments are FOB Origin,

  • and risk of loss transfers to Client upon carrier pickup.

If Client requests delivery without signature confirmation, Client assumes all risk once tracking reflects “Delivered.”

5.5 Damage, Loss & Inspection

Client must inspect all shipments immediately upon delivery.

Any claims for damage, shortage, or shipping issues must be submitted in writing within forty-eight (48) hours of delivery and include:

  • photographs,

  • packaging photos,

  • and shipment details.

Failure to provide timely notice may limit YMS’s ability to assist.

6) Outdoor Product Disclaimer

Outdoor products including:

  • tents,

  • canopies,

  • flags,

  • inflatables,

  • and display systems

are subject to environmental risks.

Client is solely responsible for proper:

  • setup,

  • supervision,

  • weighting,

  • anchoring,

  • staking,

  • and weather monitoring.

YMS is not responsible for damage caused by:

  • wind,

  • storms,

  • rain,

  • improper installation,

  • misuse,

  • unattended use,

  • transportation,

  • accidents,

  • or environmental conditions.

Failure to properly secure outdoor products may result in severe damage or bodily injury.

7) Limited Warranty

7.1 Printed Fabric Warranty

Printed fabric components carry a one (1) year limited warranty against manufacturing defects only.

7.2 Heavy-Duty Frame Warranty

Heavy-duty aluminum tent frames carry a limited lifetime warranty against structural manufacturing defects under normal intended use.

7.3 Warranty Exclusions

Warranty does not cover:

  • fading,

  • normal wear,

  • misuse,

  • improper storage,

  • transportation damage,

  • wind damage,

  • accidental damage,

  • corrosion,

  • modifications,

  • improper setup,

  • negligence,

  • or acts of nature.

7.4 Limited Remedy

Client’s exclusive remedy for any approved warranty claim shall be limited, at YMS’s sole discretion, to:

  • repair,

  • replacement,

  • or partial refund of the affected Product.

8) Intellectual Property & Portfolio Rights

Client retains ownership of Client trademarks and branding.

Client grants YMS a non-exclusive worldwide license to use completed Products, photographs, renderings, and finished work for:

  • portfolio purposes,

  • social media,

  • advertising,

  • marketing,

  • and website display,

unless Client requests otherwise in writing before production begins.

9) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

YMS SHALL NOT BE LIABLE FOR:

  • LOST PROFITS,

  • LOST BUSINESS,

  • MISSED EVENTS,

  • LOST REVENUE,

  • BUSINESS INTERRUPTION,

  • CONSEQUENTIAL DAMAGES,

  • INCIDENTAL DAMAGES,

  • INDIRECT DAMAGES,

  • OR PUNITIVE DAMAGES.

CLIENT’S EXCLUSIVE REMEDY SHALL BE LIMITED TO:

  • REPAIR,

  • REPLACEMENT,

  • OR REFUND OF THE AFFECTED PORTION OF THE ORDER,

AT YMS’S SOLE DISCRETION.

TOTAL LIABILITY SHALL NEVER EXCEED THE AMOUNT ACTUALLY PAID TO YMS FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

10) Governing Law & Dispute Resolution

These Terms shall be governed by the laws of the State of Texas.

Exclusive venue for disputes shall be located in El Paso County, Texas.

YMS may elect binding arbitration through the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

CLASS ACTIONS ARE WAIVED.

All disputes must be brought individually.

11) SMS & Electronic Communications

By providing contact information to YMS, Client consents to receive:

  • emails,

  • calls,

  • SMS messages,

  • order notifications,

  • and marketing communications.

Message and data rates may apply.

Consent is not a condition of purchase.

Reply STOP to unsubscribe from SMS communications.

12) Modifications

YMS reserves the right to update or modify these Terms at any time.

Updated Terms become effective upon posting.

Continued use of YMS services or placement of Orders constitutes acceptance of revised Terms.

13) Entire Agreement

These Terms constitute the complete agreement between Client and YMS regarding the subject matter herein and supersede all prior discussions or understandings.

If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.

14) Contact Information

Your Marketing Supply LLC
Fabens, Texas
Email: sales@yourmarketingsupply.com
Phone: (915) 710-3118

REQUIRED ORDER ACKNOWLEDGMENT

By placing this Order, I acknowledge and agree that:

  • this is a custom-made product;

  • the initial 50% payment is a non-refundable design and production deposit;

  • all sales are final;

  • no cancellations or refunds are permitted once work begins;

  • delivery dates are estimates only;

  • I reviewed and approved all proofs/specifications;

  • I remain responsible for the full Order balance once production work has started;

  • YMS may use approvals, tracking, and delivery evidence in response to payment disputes or chargebacks.